Indian Consumers

Monday, 7 April, 2025

Indian consumers spent over 15 billion hours in 2024 waiting to lodge complaints: Report

Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer Experience report.

# Business

‘Protection of data most crucial factor in building trust for 82 pc Indian consumers’

While 83 per cent of consumers value knowing their devices secure their information, 74 per cent approved of using their data for beneficial services, said the PwC India's latest report.

57% Indian consumers prefer AI-enabled tools over human interactions: Report

Around 39 per cent want both options to be available, particularly when exploring new products and services.

Consumers prefer bundling of OTT, communication services: Report

"This is an exciting opportunity for service providers to give customers the option to bundle their services where they can access all their media and entertainment subscriptions in one place", Amdocs-Vanson Bourne report.

‘Indian consumers now more conscious of dressing’

People are now more conscious about how they dress and have started giving more importance to their appearance in public.