Haryana Chief Minister Manohar Lal Khattar on Saturday said state government’s auto appeal software (ASS), which has been launched by to help people get their work done in a time bound manner, has brought radical changes in the age-old manual system of the government functioning and also ensured transparency and accountability of the officers.
Interacting with the beneficiaries of AAS through audio conferencing today, the CM said the revolutionary changes brought by the present state government have certainly given a big sigh of relief to the common man not only in terms of getting their work done in a time bound manner but also saving their time to make rounds of the government offices.
The CM said presently 384 services of 33 departments have been on boarded on AAS. For this, the officers of the Right to Service Commission deserve appreciation.
He said due to the implementation of AAS, an automatic appeal is made on behalf of the citizen to the first grievance redressal authority if the service is not provided on time. If this Authority does not dispose of the appeal within 30 working days, the appeal automatically goes to the second grievance redressal authority.
Similarly, if the appeal is not disposed of within 30 working days, the appeal automatically is forwarded to the Right to Service Commission, Khattar said.
He said regular monitoring of the AAS software is done by the Right to Service Commission. A total of 6,54,799 appeals have been filed under AAS from 5 September 2021, to 17 March, 2023. Out of these, 6,10,145 appeals have been disposed of, the CM added.
Khattar said the government has also implemented AAS effectively to check the delay in providing services by officers and employees.
If the service is not provided within the prescribed period, then action is taken against the person for not clearing the file. Earlier very few complaints came to the Right to Services Commission as the common man did not know about this system but now, if the work is not done on time, the grievances about the concerned officer and employee automatically reaches the Commission, he added.
The CM said the government has linked many services and schemes with e-services. Just as the Right to Service Commission has done the work of making its service accessible to the general public through the Auto Appeal System.
“Similarly, the government has ensured the common man’s access to government services and schemes through e-governance through various websites, portals, and apps,” he added.
Today any citizen can get 663 schemes and services of 50 departments with just one click. Because of these pioneering initiatives, we are known for maximum governance, minimum government, the CM said.
