A total of 77 grievances were received from the public in the camp by the officers concerned, as per the civic body.
[file photo]
The New Delhi Municipal Council (NDMC) on Saturday organized a Suvidha camp to provide information, facilitation and grievances redressal for the benefit of its residents.
A total of 77 grievances were received from the public in the camp by the officers concerned, as per the civic body.
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“Most of the grievances of residents of the New Delhi area pertained to the Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax and Estate Departments. Besides this, hundreds of local residents and service users visited the Suvidha camp to obtain information regarding NDMC civic services,” it said.
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The NDMC said that all public grievances were discussed face to face by the public with the officials concerned of its various departments for expeditious resolutions. Grievances requiring policy level decisions were explained along with likely timelines of their redressal.
Over hundred officers of 30 Departments of NDMC were present in the camp across the table for on the spot redressal of grievances. The help desks were supervised by the heads of the departments.
The NDMC has also launched a ‘Jan Suvidha Portal’ as a contactless grievance redressal mechanism for the residents and service users of NDMC.
The portal can be used for lodging the grievance, tracking their grievance status and for giving feedback on the grievance redressal mechanism. Grievances can also be loaded through Social Media platforms.
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