Meanwhile, for general queries, the users may send an email through icegatehelpdesk@icegate.gov.in or call up toll-free number 1800-3010-1000., and the helpdesk will try to ensure an early resolution of the problem.
A man adjusts an oxygen cylinder at a small treatment centre set up by local volunteers in the Shambat district of northern Khartoum on June 18, 2020, amid acute shortage of medicine as Sudan fights to control the spread of COVID-19 coronavirus. (Photo by ASHRAF SHAZLY / AFP)
In order to streamline the process of making a query, and cater to all the queries and grievances of the trade, a dedicated cell I has been set up by the CBIC. To handhold the trade relating to clearances, an online form has been created under this URL ( https://t.co/IAOQenWwO2) to seek details in a structured format and redress the grievances,at the earliest.
Meanwhile, for general queries, the users may send an email through icegatehelpdesk@icegate.gov.in or call up toll-free number 1800-3010-1000., and the helpdesk will try to ensure an early resolution of the problem.
For general queries, the users may send an email through icegatehelpdesk@icegate.gov.in or call up toll-free number 1800-3010-1000. The requests being received at Helpdesk will be closely monitored for early resolution.
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Further, to resolve the grievances at the local level, zonal level nodal officers have also been nominated and this list can be found in the following URL-(https://www.cbic.gov.in/resources//htdocs-cbec/CBIC%20Nodal%20Officers%20for%20Covid%2019%20Revised.pdf).
Gaurav Masaldan, Joint Secretary, Customs will be the nodal officer in the CBIC for appropriate resolution of grievances and expeditious clearances of goods, relating to COVID-19 related equipment and raw materials, especially oxygen and oxygen related equipment.
In case of non-resolution of grievances through the helpdesk or zonal officers, the same may be escalated by way of a self-explanatory SMS or Whatsapp on his number : 9810619628 or email: masaldan.gaurav@nic.in .
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