National passenger carrier Air India on Monday asked its employees to maintain personal fitness levels and improve airline’s on-time performance (OTP).
According to Air India’s Chairman and Managing Director Rajiv Bansal, “alertness and responsive” levels of employees is crucial in the airline industry.
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“This is an industry where many facets of customer service have to be executed professionally… Good health leads to a physical, mental and spiritual well-being that augments productivity,” Bansal said in a letter to employees dated September 25.
“I strongly believe that OTP, fitness and swachhta (cleanliness) are small and significant steps to take any organisation to greater heights… I implore you to maintain our airline’s OTP and keep fit,” he added.
