The Complaint Monitoring & MCC Cell of Burdwan (East) district election department has also found that some users are uploading personal photographs with no discernible connection to polls, or sharing other unwanted content using the app
Over 50 per cent of grievances recorded through the Election Commission of India’s cVigil app in Burdwan (East) are fake and dubious in nature, the Complaint Monitoring & MCC Cell of the district election department has detected. Officials of the cell have also found to their bemusement that some users are also uploading personal photographs with no discernible connection to the elections, or sharing other unwanted content using the app.
“In the last few days, till yesterday evening, 103 complaints were registered using cVigil App in our district but 54 of these were dropped because they either were false charges or contained either texts or photographs with no definite substance,” said Mr Shantanu Basu, ADM, who is assigned as the In-Charge of the Complaint Monitoring & MCC Cell.
He added: “Of the total complaints registered with the App, 49 were found to be genuine and were disposed of till Thursday evening.” He added: “Of those correct complaints too, 80 per cent related to very negligible issues and had no serious grievances.”
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Mostly, according to the official, the valid complaints related to issues like graffiti on the walls of government offices or government properties and were addressed immediately.
As per the Election Commission of India’s instructions, the district authorities
are required to take measures within 100 minutes of any valid complaint being registered with the cVigil app. “But when the residents are posting matters not linked to election, we are getting confused,” said an official with the district election department. Besides, the Cell also received nearly 300 complaints through phone calls made to a dedicated number floated for the purpose.
Every call made to the dedicated number is registered and the grievances are forwarded to the Returning Officers for immediate action. But, even here, many of the calls amount to nuisance calls, causing inconvenience to the officials responsible for manning the phone line.
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