In the realm of interior design and architecture, many elements contribute to the overall experience of a commercial space. The layout, lighting, colours, and furniture are all carefully considered to create an appealing and functional environment. However, one aspect that is often overlooked but holds incredible potential in shaping the atmosphere is the scent.

Workplace scent, also known as Smellscaping, is the art of using carefully chosen fragrances to enhance the ambiance and user experience in a commercial setting, particularly in the workplace. This often underestimated sensory element can have a profound impact on employees’ well-being, customer perceptions, and overall business success. Let’s delve into the world of smellscaping and explore why it should not be ignored when understanding design and building briefs for commercial spaces.

Understanding Smellscaping:

Smellscaping is more than just the application of pleasant fragrances to mask unpleasant odors. It involves thoughtfully curating scents that align with the brand identity and desired emotional response of the space. Like a symphony conductor, scent designers must consider the harmony of different aromas to create a cohesive and captivating olfactory experience.

Commercial spaces can benefit greatly from smellscaping due to the powerful connection between scent and emotion. When we encounter a particular smell, it triggers the olfactory bulb, which is part of the brain’s limbic system – responsible for emotions and memory. This direct link between scent and emotion can influence mood, behaviour, and even decision-making. As such, strategically incorporating scent into the design can positively impact the overall atmosphere and the people within it.

The Importance of Scent in the Workplace:

Well-being and Productivity: The workplace environment greatly affects employee well-being and productivity. Studies have shown that certain scents, such as peppermint and citrus, can increase alertness, focus, and cognitive performance. Introducing these scents into the workplace can boost employees’ energy levels and concentration, resulting in higher productivity and job satisfaction.

Reduction: High-stress environments can take a toll on employees’ mental and physical health. The right scent can act as a stress reliever, promoting relaxation and reducing anxiety. Fragrances like lavender and chamomile have calming properties that can create a more soothing atmosphere, helping employees manage stress more effectively.

Identity and Customer Experience: Smell can play a significant role in shaping a brand’s identity. Consistently using specific scents in a commercial space can create a powerful association with the brand in customers’ minds. A distinct and pleasant scent can enhance the overall customer experience, making it more memorable and enjoyable.

Emotional Connection: Smells are closely linked to memory and can evoke powerful emotions. By using specific scents that align with positive experiences, businesses can create emotional connections with their customers, increasing brand loyalty and repeat visits.

Enhancement: Smellscaping complements other sensory elements in the design, creating a multi-dimensional experience. Just as lighting and colors influence the visual aspect of a space, scent contributes to the overall ambiance, making it more immersive and appealing.
Integrating Smellscaping into Design and Build Briefs:

When planning a commercial space, it is crucial to consider smellscaping in the design and build briefs. Ignoring this aspect means missing out on the opportunity to create a holistic and impactful environment. Here are some steps to incorporate smell escaping effectively:

The Brand and Space: Begin by understanding the brand’s values, target audience, and the purpose of the commercial space. This will help in selecting scents that align with the brand identity and resonate with the intended users.

Appropriate Scents: Consider the function of the space and the emotions you want to evoke. For instance, a spa or wellness center may benefit from calming scents, while a retail store might use uplifting scents to create an energetic atmosphere.

Balance: It’s essential to maintain consistency in scent throughout the space, but also be mindful of not overwhelming the occupants. Subtle, well-balanced fragrances are more likely to have a positive impact without becoming overpowering.

Adapt: Before fully implementing a scent, test it in the space and gather feedback from employees and customers. Be willing to adapt the scent if necessary to better suit the preferences of those who frequent the space.

Help: Working with scent designers or fragrance experts can ensure that the chosen scents harmonise well with the space’s purpose and brand identity. They can provide valuable insights into scent selection and application.

Workplace scent or smellscaping is a powerful tool that should not be underestimated when designing and building commercial spaces. By tapping into the emotional and memory connections that scent can create, businesses can elevate the experience of their employees and customers alike. A well-executed smellscaping strategy can enhance productivity, reduce stress, and strengthen brand identity, making it an essential element in creating successful and memorable commercial spaces. As businesses strive to create meaningful and immersive environments, the art of smellscaping should not be ignored in design and build briefs.

(Kunal Sharma, is the Founder & CEO, of Flipspaces)