# India

IRCTC withdraws data monetisation tender month after floating

The tender drew criticism from many who feared it could lead to violation of privacy of people who have accessed IRCTC’s services since it sought to analyse the data involving passenger names, contact numbers, addresses and even “login/password” credentials.

Anjali Bhatia | New Delhi | August 27, 2022 5:36 pm

IRCTC withdraws data monetisation tender month after floating

After facing flak over the privacy concern, the Indian Railway Catering and Tourism Corporation (IRCTC), the ticketing and catering arm of the railways, has withdrawn the data monetisation tender it had floated about a month back.

The tender had drawn criticism from many who feared it could lead to violation of privacy of people who have accessed IRCTC’s services since it sought to analyse the data involving passenger names, contact numbers, addresses and even “login/password” credentials.

The controversial tender aimed at hiring a consultant to monetise a bulk of its passenger data since the government has withdrawn the Data Protection Bill.

The IRCTC has informed the withdrawal of tender decisions to the Bombay and National stock exchanges and also to the Shashi Tharoor-led Parliamentary Standing Committee on IT.

According to the tender, the IRCTC envisages a revenue generation of Rs 1,000 crore through monetisation of its digital assets. For this purpose, the consultant would study consumer data from the Indian Railways’ application.

However, after the furor, the Railways had tried to douse the fire by maintaining that the data monetisation move would be reviewed. But, the IRCTC maintained that the move was only to appoint a consultant who would suggest how to go about it without compromising the privacy of individuals, and the whole exercise would be under the purview of various data protection laws.

Incidentally, the IRCTC had floated the tender after getting a nod from the higher authorities in the parent body.

The tender floated by the organisation had two parts. In the first part, the IRCTC says it wants to “monetise the data in customer/vendor applications and internal applications of Indian Railways”. But it did not go down well with IRCTC website users who voiced concern over the move.Earlier, the central government had withdrawn the Personal Data Protection Bill, 2019.

However, the government has maintained that it sought to bring a robust data protection framework for India and to set up an authority for the same.