Prominent trading platform, Zerodha, on Monday faced service disruption leaving users frustrated as they encountered difficulties accessing their account information, including holdings and trades.
As per the reports, some users reported issues with order placement and the inability to close positions, prompting concerns about the platform’s stability.
Taking it to social media, users expressed their frustration with the recurring glitches. One user stated, “Zerodha glitches have now become the new normal; the company doesn’t bother to work on their infrastructure to fix this recurring issue. Retailers are losing money because of this broker glitch.”
This is the third month in a row that users have reported issues with the platform. Earlier complaints had come in November and December 2023.
Glitches were reported particularly in the mobile brokerage and trading services.
Taking cognisance of the issue, Zerodha acknowledged the outage, attributing it to a connectivity problem.
The company assured users that the issue had been resolved, stating, “Due to a connectivity issue, some of our users were intermittently facing issues with order placement on Kite. This issue is now resolved. We regret the inconvenience caused.”
The disruption issue is similar to what its competitor Groww app users reported last week.
Groww faced complaints about login difficulties and issues with viewing balances and executing orders. The Groww team responded directly to users, addressing the problems until they were resolved.