Swiss International Air Lines (SWISS) has bagged the first position in the 2019 World Travel Awards in the ‘Europe’s Leading Airline – Economy Class’ category.
Retaining its title as in the previous year, Swiss International Air Lines has again won the same.
The awards are given on the basis of polls by travellers as well as the travel industry specialists from across the world.
Tamur Goudarzi Pour, Chief Commercial Officer, SWISS said, “We are delighted to earn this distinction. This confirms us that our recent product initiatives such as the new culinary concept for our flights from Geneva are truly appreciated by our customers.”
The World Travel Awards assess comfort, service quality and over-all travel experience in all seating classes, for the awards.
SWISS has started providing their customers travelling from Geneva to have their food and drinks as per their wish since last year. This has been happening under SWISS Saveurs’ programme. This programme enables them to place order from a selection of à la carte items and pay on board. Customers can also place their order from a particular range of exclusive dishes beforehand, 24 hours before departure by paying an additional fee.
SWISS is also offering a modernised check-in zone at Zurich Airport’s Terminal 1 since the beginning of 2019.
If any irregularity takes place, the travellers can also ask for assistance.