Luxury car manufacturers Mercedes-Benz inaugurated two state-of-the-art service facilities in New Delhi on Friday. Both the facilities have been built in partnership with Silver Arrows, who have been associated with Mercedes-Benz for seven years now.
With this, Mercedes-Benz now has 97 outlets in 47 cities across India. The service facilities were inaugurated by Martin Schwenk, Managing Director & CEO, Mercedes-Benz India, and Tushar Kumar, Executive Director and CEO, Silver Arrows.
Martin Schwenk said, “Mercedes-Benz India has been continuously pushing boundaries for creating service differentiation in the luxury car industry, as service excellence is becoming the most critical loyalty driver. Customer service has been Mercedes-Benz area of strength and has played a key role in our market success and we are sustaining with our efforts in this direction. Our no. 1 ranking at the coveted J.D. Power 2018 Study, in both Customer Satisfaction Index (CSI) is a testament of this strategy.”
He added: “As a part of our “Go to Customer” strategy, we are glad to add two more world-class service facilities from Silver Arrows in the National Capital. This will further cater to the increasing customer base in the market and also promise a delightful ownership experience to our customers.”
Tushar Kumar, Executive Director and CEO, Silver Arrows, said, “We are proud to continue our strong association with the three-pointed star for the last seven years. With two state-of-the-art facilities built in tune with the icon’s global standards, we can now service over 18,000 cars per year in the Delhi NCR region.”
While one of the service facilities has been developed for body and paint (B&P) jobs, the second one will focus on preventive maintenance and general repair (PMGR) works. Both the service facilities are strategically located in the automobile hub of the city — Rama Road Industrial Area in New Delhi.