In its bid to tackle the problem of call drops on mobile networks, the Department of Telecommunications (DoT), which carried out a study, got feedback that the problem is more severe indoors.
DoT has been taking various initiatives to address the problem of call drops. The Telecom Service Providers (TSPs) have installed about 2,12,917 additional BTSs (Base Transceiver Stations) across the country from June 2016 to February 2017, according to an official release.
However, in order to obtain direct feedback from subscribers, DoT had launched an Integrated Voice Response System (IVRS) system in Delhi, Mumbai, UP, Uttarakhand, Maharashtra and Goa on 23 December last year, which was extended to other states on 12 January except in Punjab and Manipur. IVRS system was launched in Punjab and Manipur on 16 March. Through this system, subscribers receive an IVRS call from short code 1955 and are asked a few questions on the call drop problem.
Since the launch of the IVRS system on 23 December till 28 February, a total of 16,61,640 successful outbound calls were made to subscribers of all TSPs across the country. About 2,20,935 subscribers participated in the survey out of which about 1,38,072 (62.5%) subscribers have reported call drops. The feedback is shared with the TSPs every week for taking action in a time-bound manner. TSPs are submitting action taken report (ATR) to DoT Task Force every fortnight. From 15 to 28 February, about 43,403 feedback cases were taken up for investigation by TSPs. After telephonic calls and SMS to the subscribers to seek additional information on their call drop problem, 7,210 cases were identified for resolution.
The DoT Task Force is also meeting TSPs once every month to discuss various issues related to the IVRS system. Regular reviews are also being held by the Minister.